RETURNS & REFUNDS POLICY

1. RETURNS

Do you accept returns?

As a general policy, all sales are final. TSG does not accept returns for:

• Change of mind;

• Ordering the wrong product or quantity;

• A product no longer being required;

• Personal preference or dissatisfaction where the product is not defective;

• Failure to review the product description, ingredients, usage instructions, or other information before purchase.

Please review your order carefully before completing your purchase.

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2. REFUNDS

Do you offer refunds?

TSG does not provide refunds for products that have been successfully supplied or delivered.

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3. NO ORDER CANCELLATIONS

Can I cancel or change my order?

No. Once an order has been placed and payment has been completed, it cannot be cancelled, changed, or refunded.

Please review all product details, quantities, delivery information, and payment information carefully before confirming your purchase. TSG is not responsible for errors submitted by the customer. 

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4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

What should I do if there is a problem with my order?

If you receive a damaged, defective, incorrect, or incomplete product, please notify TSG within 48 hours after receipt.

Your request should include:

• Your order number;

• Clear photographs of the product;

• Photographs of the packaging;

• A brief description of the issue.

 

TSG will assess each request individually. Where appropriate, TSG may provide a replacement in accordance with applicable law and an exchange form will need to be filled. In the event that the product was collected from the office, please check the product condition prior to leaving the office. 

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5. EXCHANGES

Do you offer exchanges?

TSG does not offer exchanges for change of mind, incorrect product selection, personal preference, or any reason unrelated to a verified product defect or an error by TSG.

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6. NON-RETURNABLE PRODUCTS

Which products are non-returnable?

For hygiene, safety, and quality assurance reasons, the following products are non-returnable and non-refundable unless required by law:

• Dietary supplements and health supplements;

• Vitamins, nutraceuticals, oils, food products, beverages, and other consumable products;

• Products that have been opened, used, tampered with, or partially consumed;

• Promotional, clearance, or discounted items;

• Gift cards or digital products, if applicable;

• Customised or personalised products, if applicable.

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